Cheltenham Festivals box office
Telephone opening times
0844 576 8970
From Monday 22 March – Saturday 3 April
Monday to Friday 9am–8pm
Saturday 9.30am–6.30pm, Sunday 11am–4pm
From Tuesday 6 April
Monday to Friday 10am–8pm
Saturday 9.30am–5.30pm, Sunday closed
In person opening times
Monday to Saturday 9.30am–5.30pm
(On Monday 22 March and Monday 29 March the box office opens at 9am)
Cheltenham Town Hall (map),
Imperial Square,
Cheltenham.
GL50 1QA
The box office is open for extended hours throughout a festival and will close 15mins after the start of the last Town Hall event.
Other options available until 48hrs before an event
- Email boxoffice@cheltenham.gov.uk
- Fax 01242 573902 using the booking form in the relevant festival brochure
- Post using the booking form in the relevant festival brochure (including a stamped, addressed envelope)
Discounts and concessions
Please note that discounts and concessions are not available online.
Concessions
Concessionary prices are available to those who are under the age of 25, full-time students, registered unemployed or registered disabled. Please be prepared to show proof of eligibility at the box office and upon admission to events.
Membership
Jazz Festival: Members are entitled to a 20% discount on full price tickets at their choice of five events. Discounted tickets can only be used by the member, and cannot be applied on tickets which include food or drink in the price.
Science Festival: Members are entitled to a 20% discount on full price tickets at their choice of ten events. Discounted tickets can only be used by the member, and cannot be applied on tickets which include food or drink in the price.
Visit our membership pages for more information.
Disabled patrons and support workers/assistants
Jazz Festival: Disabled patrons are entitled to 50% off their ticket price and a free ticket for their support worker/assistant.
Science Festival: Disabled patrons are entitled to the concessionary ticket price and a free ticket for their support worker/assistant.
Please be prepared to show relevant ID at the box office or upon admission to events. For information about access please see visitor information page for venue contact details.
Group booking
Book 10 tickets for any one event and get the 10th absolutely free!
Family concessions
Jazz Festival: Family concessions for children (under 16s only, proof of age may be required) are entitled to free entry to events J40, J42 and J44. A ticket is required.
Student concessions
Jazz Festival: Student concessions, students are entitled to a discount on Craig Charles Funk and Soul Night (event J5) and Battle of the Beats club night (event J23). Please be prepared to show relevant ID upon admission to events.
Multiple event ticket offers
Jazz Festival: Events J9, J20 and J35 (Stewart Lee’s Freehouse) are individually priced at £10, a ticket for entry to all three can be purchased for £20. Events J11 and J24 (spoken word) are individually priced at £6, a ticket for entry to both events can be purchased for £8. Membership discount does not apply to these ticket offers.
Refunds
The festival cannot refund money or exchange tickets, except in the case of a cancelled performance.
Additional information for families
Please adhere to the age range specified for family events. Children under 12 years must be accompanied by a responsible person aged 16 or over, approved by the parent/guardian, and prices are kept as low as possible to allow for this. Any such person can accompany a maximum of 6 children to an event. Cheltenham Festivals maintains a child protection policy, but cannot act in loco parentis or take responsibility for unsupervised children. If your child is disruptive you may be asked to leave the event. Lost children will be taken to the Info Point. Please ensure your children have your mobile phone number. Wristbands are available from the Info Point if required.
General information
- Cheltenham Festivals reserves the right to offer last minute promotions and discounts.
- Please note that all timings are for guidance only and are approximate. If over 90mins the event will usually include a short interval (Jazz Festival).
- Please note for some free events capacity may be limited and entry cannot be guaranteed.
- If you require a copy of this brochure in large print format please call 01242 774625 (jazz brochure) or 01242 775866 (science brochure).
